LEWISTON — St. Mary’s Health System computer systems are fully restored as of Monday, June 30, and Central Maine Healthcare continues to make progress at fully restoring its systems.

Both hospitals have been working to restore systems since a “cyber incident” occurred in early June. In many cases patients were left with unanswered questions as they struggled to reach their providers.

St. Mary’s announced on Monday, June 30, all systems were fully restored. Central Maine has made significant progress in its efforts to restore systems and most of its provider phone lines have been restored, according to an update from the hospital June 18. Doctors at all Central Maine hospitals are performing surgeries and diagnostic procedures.

“Our information technology team has been augmented with national health care IT experts who continue to work around the clock to address the cause of the system outage and restore the network as soon as possible,” Central Maine spokesperson Jim Cyr said.

The Sun Journal has compiled information to answer some of the most common questions patients are asking.

How can I reach my doctor?

Central Maine Healthcare is reporting that most provider phone lines have been restored. If patients cannot reach their provider’s office, there are several other phone lines to call, or patients can visit their provider’s office during regular business hours to ask questions, according to information on Central Maine Healthcare’s new temporary website, centralmainehealthcare.org/ . The company’s regular website is down.

To reach the system-wide switchboard and Central Maine Medical Center, call 207-795-0111. To reach the Bridgton Hospital’s main switchboard, call 207-647-6000. To reach Rumford Hospital’s main switchboard, call 207-369-1000.

Phone lines at the following Central Maine Healthcare locations are open: North Bridgton Family Practice and the walk-in clinic, 207-647-9021; Naples Family Practice, 207-693-6160; and Swift River Family Medicine, 207-562-4226.

Topsham Care Center phone line is now accepting calls, 207-798-6300.

The Cancer Care Center has two functioning lines but if people encounter issues reaching the center they should call the hospital’s main switchboard at 207-795-0111.

“Patients can contact all hospitals and most physician practices,” the hospital system’s public statement states. “There are a few exceptions where phone lines are still down, most notably the CMMC outpatient pharmacies, Central Maine Healthcare Orthopedics and therapy services locations.”

Will I get text or email reminders for my appointment?

Central Maine cannot send email or text message reminders to patients, according to an update added to its temporary website June 12. Hospital system staff have been able to find schedules and give patients a phone-call reminder but that varies by location and day. Patient appointments are visible on the myHealthlink patient portal.

Administrators at Central Maine Healthcare declined to answer any questions for this article, instead referring reporters to its temporary website for more information.

How do I know if my appointment has been canceled?

Many patients have reported on social media that they have not been able to cancel an appointment or check to see if one is still scheduled. Central Maine are encouraging patients to show up for their scheduled appointments.

Most Central Maine provider lines are now in operation.

In another update posted on the website June 24, the hospital system is calling patients to reconnect with patients about a routine appointment, lab or imaging results or to reschedule an elective surgery. However it warned patients not to disclose certain information over the phone, such as social security numbers.

“Our team may ask you to confirm information, like your full name, date of birth, or insurance details,” the website states. “We will never ask for your Social Security number.”

If patients are unsure if the person calling them claiming to be from the hospital is legitimate, they should ask questions, hang up if it does not feel right and then call their doctor’s office directly or the hospital’s main switchboard, according to the website.

Most CMHC practices are now reachable by phone and the “contact Us” form on the temporary website is being retired, according to information on the website. The best way to reach providers directly is by phone or in person. For those unable to reach a provider or location using their normal phone number they can call their hospital’s main switchboard.

What do I need when I come to my doctor, lab or imaging appointments right now?

Central Maine is encouraging patients to bring their lab order or appointment letter for faster service.

Are any services not available right now?

Central Maine is reporting that it continues to treat patients in its emergency departments, admit critically ill patients to its ICU, and see patients in all of its physician practices, according to a message posted on its temporary website by CEO Steve Littleson.

In an update Wednesday on the hospital system’s temporary website, some of the Cancer Care Center’s “state-of-the-art” radiation equipment is back in operation.

“We are pleased to share that radiation therapy services at the Cancer Care Center have been fully restored,” according to updated information on the website. “Our linear accelerators and related systems have undergone rigorous testing and validation by our information technology and oncology physics teams to ensure clinical readiness and patient safety.”

The oncology care team will be reaching out to patients soon to schedule or reschedule treatment appointments and discuss a care plan, according to information on the website.

What should I do if a service I need cannot be completed at the hospital right now?

Central Maine declined to answer this question.

Are hospital pharmacies filling and refilling medications right now? What do I need to refill my medications?

Central Maine Healthcare is asking patients who need a prescription refilled to bring their most recent bottle or container with the prescription label on it to the pharmacy or have it handy when they call hospital offices. That will make identifying details of the prescription easier and allow for faster service, according to information on its website.

For patients who need a new prescription or a refill, Central Maine is asking people to call or visit their doctor’s office where they are regularly seen, according to a June 16 update on its temporary website. If people are having a hard time reaching their providers by phone call the hospital switchboard at 207-795-0111 and a message will be hand delivered to your doctor’s office.

Some prescriptions can be called into outside pharmacies by doctors but others will need a handwritten prescription, according to Central Maine’s temporary website. that will need to be picked up in person and taken to the pharmacy. Regular patients at Central Maine Medical Center’s 12 High St. pharmacy are encouraged to visit the office in person to talk to the team about prescriptions as the phone lines are not working. For those who cannot make it into the pharmacy in person, they can call the hospital switchboard.

How can I obtain my medical records?

Central Maine’s myHealthlink is functional and could be helpful for reference, but the hospital system is not able to receive messages from that portal, according to information in a Central Maine Medical Center Facebook post from June 6.

When will hospital systems be restored?

Central Maine is still working to restore its system and there was no estimated time of restoration as of June 18.

St. Mary’s has fully restored its computer systems.

Both Central Maine and St. Mary’s are encouraging people to call 911 if they have an emergency.